Powerplay247 KYC Policy

KYC, short for know your customer, confirms that the person asking for money is the person who owns the ID. It stops someone who has got hold of your login from sending your balance to their own account.

It also keeps underage players off the platform and makes it much harder to run fraud through the site.

Most players verify once. A check can be requested:

• Before your first large withdrawal
• When you add or change a payout account
• If activity on the ID looks unusual
• If the name on a payment doesn't match the ID

You need one government photo ID and proof that the payout account is yours. The photo must be clear, with all four corners of the document visible.

• Photo ID such as a PAN card, passport, voter ID or driving licence
• Aadhaar is accepted, and you can hide the first eight digits of the number
• A bank statement, passbook page or UPI app screen that shows your name on the payout account

Your manager tells you exactly what's needed for your ID. Don't send more than you are asked for.

The name on your photo ID, your Powerplay247 ID and your payout account should be the same. Small differences, such as a missing middle name, are usually fine and a manager will say if anything else is needed.

Payouts to a friend's or family member's account aren't possible, even if they give permission.

Send documents only in the official WhatsApp chat linked on this website. Scammers copy the Powerplay247 name and ask for ID proof to open loans or bank accounts in your name.

• Never send documents to a number that contacted you first
• Staff never ask for your OTP, UPI PIN or password during KYC
• Verification is free, and nobody should charge you for it

Documents are used only for verification. They're stored securely, seen only by the staff who check them, and never used for marketing. The privacy policy explains how long records are kept.

If something doesn't match, the payout is held while a manager asks for the missing detail. Nothing is lost, and the withdrawal goes through once the check is complete.

If an ID turns out to belong to someone under the legal age, it's closed and deposits are returned to the source they came from.